Privacy Policy

AgingWellCare(“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our clients, their families, caregivers, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at agingwellcare.com(the “Site”), use our services, or otherwise interact with us.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, mailing address, and other contact information you provide through our forms or communications.
• Care Recipient Information: Name, age, relationship to the inquiring party, care needs, schedule preferences, and health-related information voluntarily provided during care assessments.
• Employment Information: Resume, work history, certifications, and references submitted through our careers page.
• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other analytical data collected automatically through cookies and similar technologies.
• Communications: Records of correspondence when you contact us via phone, email, live chat, or our contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide information about our home care services
• To conduct care assessments and develop personalized care plans
• To match clients with appropriate caregivers
• To communicate with you regarding your account, services, or inquiries
• To process employment applications
• To improve our website, services, and client experience
• To comply with legal obligations and protect our rights
• To send periodic communications about our services, with your consent

3. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality obligations.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To protect the safety, rights, or property of AgingWellCare, our clients, caregivers, or the public.

4. SMS/Text Messaging and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP. Message and data rates may apply.

If you opt in to receive SMS or text messages from AgingWellCare, you consent to receive recurring automated marketing and informational text messages at the phone number provided. Consent is not a condition of any purchase. Reply HELP for help. Message frequency varies.

5. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You may set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of the Site may not function properly.

We may use third-party analytics services, such as Google Analytics, to collect and analyze usage data. These services may use cookies and other tracking technologies to help us understand how visitors use our Site.

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely dispose of or de-identify it.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to promptly delete such information.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of the sale or sharing of your personal information
• Opt out of receiving promotional communications from us

To exercise any of these rights, please contact us using the information provided below. We will respond to verified requests within 45 days, as required by applicable law.

11. California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information, including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. You may designate an authorized agent to make a request on your behalf. We will not discriminate against you for exercising any of your rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: